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Sample data

Overview

A payments platform for modern businesses.

Payments workspace New alert rule Ask Onyx Oracle

2 services need attention

kyc-verify is failing (6.5% of requests) and fx-gateway is degraded (3.19%). Four services are healthy, one has too little traffic to judge, one sent no data.

Updated 14:07:12 GMT, 14 s ago A request is an entry span (server, consumer, or a root span) with health probes excluded. A failed request is a distinct trace with an error span in that service, never more than the requests. Dashboards, Services, Query Studio and AIOps all use this rule.
1Failing 1Degraded 4Healthy 1Too little traffic 1No data
Edge requests
9,737
4.1%vs previous hour
Failed requests
3.19%
2.3 pts311 of 9,737
p95 latency
468ms
61 msvs previous hour
Open alerts
2
from alert rules
1 declared incident, listed separately

Trend, fx-gateway

Last 60 minutes, local time (GMT)
Entry spans, per minute

Services

View all
ServiceStatusRequestsFailedp95Trend
kyc-verifyworker
Failing1,47196 (6.53%)1.9 s
fx-gatewayedge
Degraded9,737311 (3.19%)468 ms
rate-enginecore
Healthy7,20421 (0.29%)188 ms
quote-apicore
Healthy6,31817 (0.27%)142 ms
apache-httpdlogs only
Too little traffic55 (needs 10)n/a

Needs attention

Alert Rules
From alert rules2 open

kyc-verify: failed requests above 5%

Since 13:55 GMT, 12 min. Rule "Failed requests, 5 min".

fx-gateway: p95 above 450 ms

Since 14:04 GMT, 3 min. Rule "Latency p95".

Declared incidents, not from rules1

INC-0007 Paystack payout delay

Declared by ops at 13:20 GMT. Severity 3.

SLO error budgets

30 days
Quote success, 99.5%
Attainment 99.62%, budget left 24%
Settlement completes, 99.0%
Attainment 99.71%, budget left 71%
KYC check under 2 s, 95%
Low confidence: only 1,471 requests in the window

Changes near the failure

kyc-verify config change

13:52 GMT, three minutes before the rule fired.

rate-engine v2.14.1 deployed

13:41 GMT. No error change since.

Payment operations

Open payment workspace

Follow a payment from authorization through KYC, FX conversion, payout and settlement. These capabilities are shown with fictional Meridian Payments data.

AuthorizeCard and bank rails VerifyKYC and risk signals RouteProcessor and FX health SettlePayouts and reconciliation
Payment journey monitoringSuccess, latency and failure rates by rail Processor healthTrace dependencies across gateways and providers Settlement visibilityFollow payout and reconciliation signals

Ask Onyx Oracle

Answers use data from this workspace only. Every step lists the evidence it read.