/* Onyx Insights Support, built from the Figma file "OIS support site" (Insights color mode).
   Colors come only from the Insights dark tokens in /assets/next/next.css (html[data-theme="dark"]):
   bg/page --canvas, bg/surface --s1, bg/raised --s2, border --hairline, text --ink / --ink-2 / --ink-3,
   accent --accent, on brand --accent-ink, success --ok, warning --warn. Radii: control 8, card 12, pill 999. */
@font-face {
  font-family: "Geist";
  font-style: normal;
  font-weight: 100 900;
  font-display: swap;
  src: url("/assets/fonts/geist/Geist-Variable.woff2") format("woff2");
}
@font-face {
  font-family: "Geist Mono";
  font-style: normal;
  font-weight: 100 900;
  font-display: swap;
  src: url("/assets/fonts/geist/GeistMono-Variable.woff2") format("woff2");
}
:root { --sv-r: 8px; --sv-card-r: 12px; --sv-panel-r: 16px; --sv-pill: 999px; --sv-info: #8fc3ff; --sv-info-soft: rgba(143, 195, 255, 0.12); }
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--canvas); color: var(--ink); }
body { font-family: "Geist", system-ui, sans-serif; font-size: 14px; line-height: 1.5; min-height: 100vh; display: flex; flex-direction: column; }
a { color: var(--accent); text-decoration: none; }
a:hover { color: var(--accent-hover); }
h1, h2, h3, p { margin: 0; }
.sv-skip { position: absolute; left: -999px; top: 8px; background: var(--s2); color: var(--ink); padding: 8px 12px; border-radius: var(--sv-r); z-index: 10; }
.sv-skip:focus { left: 8px; }

/* Header */
.sv-header { display: flex; align-items: center; gap: 32px; padding: 18px 56px; border-bottom: 1px solid var(--hairline); background: var(--canvas); }
.sv-brand { display: flex; align-items: center; gap: 10px; color: var(--ink); }
.sv-logo { width: 32px; height: 32px; border-radius: 8px; display: block; }
.sv-brand picture { display: block; flex: none; line-height: 0; }
.sv-brand-name { font-size: 20px; font-weight: 600; color: var(--ink); }
.sv-brand-tag { font-size: 14px; font-weight: 500; color: var(--accent); }
.sv-nav { display: flex; gap: 28px; flex: 1; justify-content: center; }
.sv-nav-link { font-size: 14px; font-weight: 500; color: var(--ink-2); }
.sv-nav-link:hover { color: var(--ink); }
.sv-nav-link.active { color: var(--accent); }
.sv-user { display: flex; align-items: center; gap: 12px; min-height: 32px; }
.sv-user-email { font-size: 13px; color: var(--ink-2); }
.sv-chip { display: inline-flex; gap: 8px; align-items: center; padding: 6px 12px; border-radius: var(--sv-pill); background: var(--s2); border: 1px solid var(--hairline); font-size: 13px; }
.sv-chip-k { color: var(--ink-3); }
.sv-chip-v { color: var(--ink); font-weight: 500; }
.sv-avatar { width: 32px; height: 32px; flex: none; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: inline-flex; align-items: center; justify-content: center; font-weight: 600; font-size: 13px; }
.sv-menu-btn { display: none; background: none; border: 1px solid var(--hairline); border-radius: var(--sv-r); width: 40px; height: 40px; padding: 10px; cursor: pointer; flex-direction: column; justify-content: space-between; }
.sv-menu-btn span { display: block; height: 2px; background: var(--ink); border-radius: 2px; }

/* Layout */
.sv-main { flex: 1; width: 100%; padding: 56px 120px 72px; }
.sv-page { display: flex; flex-direction: column; gap: 32px; max-width: 1200px; margin: 0 auto; }
.sv-wrap { display: flex; flex-direction: column; gap: 16px; max-width: 1200px; margin: 0 auto; }
.sv-narrow { max-width: 640px; }
.sv-card { background: var(--s1); border: 1px solid var(--hairline); border-radius: var(--sv-card-r); padding: 24px; }
.sv-eyebrow { font-size: 12px; font-weight: 700; letter-spacing: 1.44px; color: var(--accent); }
.sv-display { font-size: 52px; line-height: 1.1; font-weight: 600; letter-spacing: -1px; color: var(--ink); }
.sv-title { font-size: 32px; line-height: 1.2; font-weight: 600; color: var(--ink); }
.sv-h1 { font-size: 24px; font-weight: 600; color: var(--ink); }
.sv-h2 { font-size: 18px; font-weight: 600; color: var(--ink); }
.sv-lead { font-size: 16px; color: var(--ink-2); }
.sv-body { font-size: 14px; color: var(--ink-2); }
.sv-muted, .sv-note-muted { color: var(--ink-3); font-size: 13px; }
.sv-hero { display: flex; flex-direction: column; gap: 12px; align-items: flex-start; }
.sv-mobile-only { display: none !important; }

/* Buttons */
.sv-btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 40px; padding: 0 18px; border-radius: var(--sv-r); background: var(--accent); color: var(--accent-ink); border: 1px solid var(--accent); font: 600 14px/1 "Geist", sans-serif; cursor: pointer; white-space: nowrap; }
.sv-btn:hover { background: var(--accent-hover); color: var(--accent-ink); }
.sv-btn.ghost { background: transparent; color: var(--ink); border-color: var(--hairline-strong); }
.sv-btn.ghost:hover { border-color: var(--accent); color: var(--accent); }
.sv-btn[disabled] { opacity: 0.6; cursor: default; }
.sv-btn-sm { height: 34px; padding: 0 14px; }
.sv-btn-block { width: 100%; }
.sv-linkbtn { background: none; border: 0; padding: 0; color: var(--accent); font: 500 14px "Geist", sans-serif; cursor: pointer; }

/* Status banner and dots */
.sv-status { display: flex; align-items: center; gap: 12px; padding: 16px 20px; border-radius: var(--sv-card-r); border: 1px solid var(--ok); background: var(--ok-soft); color: var(--ink); }
.sv-status .sv-dot { background: var(--ok); }
.sv-status.warn { border-color: var(--warn); background: var(--warn-soft); }
.sv-status.warn .sv-dot { background: var(--warn); }
.sv-status.crit { border-color: var(--crit); background: var(--crit-soft); }
.sv-status.crit .sv-dot { background: var(--crit); }
.sv-status.unknown { border-color: var(--hairline); background: var(--low-soft); }
.sv-status.unknown .sv-dot { background: var(--ink-3); }
.sv-status-sub { color: var(--ink-2); font-size: 13px; }
.sv-status-view { margin-left: auto; color: var(--accent); font-size: 13px; font-weight: 500; white-space: nowrap; }
.sv-dot { width: 8px; height: 8px; border-radius: 50%; flex: none; display: inline-block; background: currentColor; }

/* Home */
.sv-stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
.sv-stat { display: flex; flex-direction: column; gap: 8px; padding: 20px; }
.sv-stat-label { font-size: 13px; color: var(--ink-3); font-weight: 500; }
.sv-stat-value { font-size: 32px; font-weight: 600; color: var(--ink); font-variant-numeric: tabular-nums; }
.sv-stat-note { font-size: 13px; color: var(--ink-2); }
.sv-stat-link { color: var(--accent); font-weight: 500; }
.sv-actions { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px; }
.sv-action { display: flex; flex-direction: column; gap: 12px; align-items: flex-start; padding: 28px; }
.sv-action.primary { border-color: var(--accent); }
.sv-resources-wrap { display: flex; flex-direction: column; gap: 8px; }
.sv-resources { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-top: 16px; }
.sv-res { display: flex; flex-direction: column; gap: 8px; color: var(--ink); }
.sv-res:hover { border-color: var(--accent-line); color: var(--ink); }
.sv-res h3 { font-size: 16px; font-weight: 600; }
.sv-res p { font-size: 13px; color: var(--ink-2); flex: 1; }
.sv-res-more { color: var(--accent); font-size: 13px; font-weight: 500; }

/* Sign in */
.sv-signin-wrap { display: flex; justify-content: center; padding: 24px 0; }
.sv-signin { width: 100%; max-width: 420px; border-radius: var(--sv-panel-r); display: flex; flex-direction: column; gap: 16px; padding: 32px; }
.sv-signin-title { font-size: 26px; font-weight: 600; line-height: 1.2; }
.sv-rule { border: 0; border-top: 1px solid var(--hairline); margin: 4px 0; width: 100%; }

/* Breadcrumbs and titles */
.sv-crumbs { display: flex; gap: 8px; font-size: 13px; color: var(--ink-3); margin-bottom: -16px; }
.sv-crumbs a { color: var(--ink-3); }
.sv-crumbs a:hover { color: var(--accent); }
.sv-crumb-on { color: var(--ink-2); }
.sv-titlebar { display: flex; justify-content: space-between; align-items: flex-end; gap: 24px; }
.sv-titlebar > div { display: flex; flex-direction: column; gap: 8px; }

/* My tickets */
.sv-tickets { display: flex; flex-direction: column; gap: 16px; padding: 20px; }
.sv-tickets-top { display: flex; flex-direction: column; gap: 12px; }
.sv-filters { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; }
.sv-filter { display: flex; flex-direction: column; gap: 6px; min-width: 150px; }
.sv-filter label { font-size: 12px; color: var(--ink-3); font-weight: 500; }
.sv-filter-search { flex: 1; min-width: 240px; }
.sv-check { display: inline-flex; gap: 8px; align-items: center; color: var(--ink-2); font-size: 13px; height: 40px; }
.sv-showing { color: var(--ink-3); font-size: 13px; }
.sv-table-wrap { overflow-x: auto; border: 1px solid var(--hairline); border-radius: var(--sv-r); }
.sv-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.sv-table th { text-align: left; font-weight: 500; color: var(--ink-3); background: var(--s2); padding: 10px 14px; border-bottom: 1px solid var(--hairline); white-space: nowrap; }
.sv-table th button { background: none; border: 0; color: inherit; font: inherit; cursor: pointer; padding: 0; }
.sv-table td { padding: 12px 14px; border-bottom: 1px solid var(--hairline); color: var(--ink-2); vertical-align: middle; }
.sv-table tr:last-child td { border-bottom: 0; }
.sv-key a, .sv-key-label { font-family: "Geist Mono", ui-monospace, monospace; font-size: 12px; }
.sv-key-label { color: var(--ink-3); }
.sv-td-title a { color: var(--ink); font-weight: 500; }
.sv-empty { text-align: center; padding: 32px 14px !important; color: var(--ink-2); }
.sv-hint { color: var(--ink-3); font-size: 13px; }
.sv-status-pill { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: var(--sv-pill); font-size: 12px; font-weight: 500; white-space: nowrap; color: var(--sv-info); background: var(--sv-info-soft); }
.sv-status-pill.warn { color: var(--warn); background: var(--warn-soft); }
.sv-status-pill.done { color: var(--ink-3); background: var(--low-soft); }
.sv-pill { display: inline-block; padding: 2px 10px; border-radius: var(--sv-pill); background: var(--s2); color: var(--ink-3); font-size: 12px; }

/* Forms */
input[type="text"], input[type="email"], input[type="search"], input[type="url"], input:not([type]), select, textarea {
  width: 100%; height: 40px; padding: 0 12px; border-radius: var(--sv-r); border: 1px solid var(--hairline-strong); background: var(--s2); color: var(--ink); font: 14px "Geist", sans-serif; }
textarea { height: auto; min-height: 120px; padding: 10px 12px; resize: vertical; }
input::placeholder, textarea::placeholder { color: var(--ink-4); }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.sv-form { display: flex; flex-direction: column; gap: 16px; }
.sv-form label { display: block; font-size: 13px; font-weight: 500; color: var(--ink-2); margin-bottom: 6px; }
.sv-field { display: flex; flex-direction: column; }
.sv-form-actions { display: flex; align-items: center; justify-content: space-between; gap: 16px; border-top: 1px solid var(--hairline); padding-top: 16px; }
.sv-form-actions.end { justify-content: flex-end; border-top: 0; padding-top: 0; }
.sv-signed-in { color: var(--ink-3); font-size: 13px; }
.sv-warn-note { color: var(--warn); font-size: 13px; }
.sv-alert { padding: 12px 14px; border-radius: var(--sv-r); border: 1px solid var(--hairline); background: var(--s2); font-size: 13px; }
.sv-alert.err { border-color: var(--crit); background: var(--crit-soft); color: var(--ink); }
.sv-alert.ok { border-color: var(--ok); background: var(--ok-soft); color: var(--ink); }
.sv-empty-note { color: var(--ink-3); font-size: 13px; }
.sv-loading { color: var(--ink-3); }
.sv-hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }

/* Contact us */
.sv-stepper-slot { margin-top: -8px; }
.sv-steps { list-style: none; margin: 0; padding: 0; display: flex; align-items: center; gap: 12px; }
.sv-step { display: flex; align-items: center; gap: 8px; color: var(--ink-3); font-size: 14px; font-weight: 500; }
.sv-step-num { width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; border: 1px solid var(--hairline-strong); background: var(--s2); color: var(--ink-2); font-size: 13px; }
.sv-step.active { color: var(--ink); }
.sv-step.active .sv-step-num { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.sv-step.done .sv-step-num { border-color: var(--ok); color: var(--ok); }
.sv-step-line { width: 64px; height: 1px; background: var(--hairline-strong); }
.sv-contact-grid { display: grid; grid-template-columns: minmax(0, 5fr) minmax(0, 7fr); gap: 24px; align-items: start; }
.sv-contact-types { display: flex; flex-direction: column; gap: 16px; }
.sv-types { display: flex; flex-direction: column; gap: 12px; }
.sv-type { display: flex; flex-direction: column; gap: 6px; padding: 18px 20px; border-radius: var(--sv-card-r); border: 1px solid var(--hairline); background: var(--s1); color: var(--ink); }
.sv-type h3 { font-size: 15px; font-weight: 600; }
.sv-type p { font-size: 13px; color: var(--ink-2); }
.sv-type:hover { border-color: var(--accent-line); color: var(--ink); }
.sv-type.selected { border-color: var(--accent); background: var(--accent-soft); }
.sv-type.disabled { opacity: 0.6; }
.sv-details { display: flex; flex-direction: column; gap: 16px; }
.sv-type-sub { color: var(--ink-2); font-size: 13px; }
.sv-section-title, .sv-form h3 { font-size: 13px; font-weight: 600; color: var(--ink-3); letter-spacing: 0.4px; margin-top: 8px; }

/* Ticket detail */
.sv-ticket-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 24px; margin-bottom: 24px; }
.sv-ticket-head > div { display: flex; flex-direction: column; gap: 6px; }
.sv-ticket-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; align-items: start; }
.sv-convo { display: flex; flex-direction: column; gap: 16px; }
.sv-msg { display: flex; flex-direction: column; gap: 12px; padding: 20px; }
.sv-msg-head { display: flex; align-items: center; gap: 10px; }
.sv-msg-meta { color: var(--ink-3); font-size: 12px; }
.sv-msg-body { color: var(--ink-2); white-space: pre-wrap; overflow-wrap: anywhere; }
.sv-msg:not(.mine) .sv-avatar { background: var(--s3); color: var(--ink); }
.sv-reply { padding: 20px; }
.sv-side-details { display: flex; flex-direction: column; gap: 16px; position: sticky; top: 24px; }
.sv-dl { display: grid; grid-template-columns: auto 1fr; gap: 12px 16px; margin: 0; font-size: 13px; }
.sv-dl dt { color: var(--ink-3); }
.sv-dl dd { margin: 0; color: var(--ink); text-align: right; overflow-wrap: anywhere; }

/* Footer */
.sv-footer { display: flex; justify-content: space-between; align-items: flex-start; gap: 24px; padding: 32px 56px; border-top: 1px solid var(--hairline); color: var(--ink-2); font-size: 13px; }
.sv-footer-brand { display: flex; flex-direction: column; gap: 6px; }
.sv-footer-mark { font-size: 11px; font-weight: 700; letter-spacing: 1.32px; color: var(--accent); }
.sv-footer-legal { color: var(--ink-3); }
.sv-footer-links { display: flex; gap: 24px; flex-wrap: wrap; }
.sv-footer-links a { color: var(--ink-2); }
.sv-footer-links a:hover { color: var(--accent); }

/* Tablet */
@media (max-width: 1100px) {
  .sv-main { padding: 40px 32px 56px; }
  .sv-header { padding: 16px 32px; gap: 20px; }
  .sv-stats { grid-template-columns: repeat(2, 1fr); }
  .sv-ticket-grid, .sv-contact-grid { grid-template-columns: 1fr; }
  .sv-side-details { position: static; }
}

/* Mobile (Figma mobile frames, 390 wide) */
@media (max-width: 760px) {
  .sv-header { padding: 14px 20px; flex-wrap: wrap; gap: 12px; }
  .sv-brand { flex: 1; }
  .sv-brand-name { font-size: 17px; }
  .sv-menu-btn { display: inline-flex; order: 2; }
  .sv-user { order: 1; }
  .sv-user-email, .sv-desktop-only { display: none !important; }
  .sv-mobile-only { display: flex !important; }
  .sv-chip.sv-mobile-only { display: inline-flex !important; }
  .sv-nav { display: none; order: 3; flex-basis: 100%; flex-direction: column; gap: 4px; padding-top: 8px; border-top: 1px solid var(--hairline); }
  .sv-menu-open .sv-nav { display: flex; }
  .sv-nav-link { padding: 10px 0; font-size: 15px; }
  .sv-main { padding: 28px 20px 48px; }
  .sv-page { gap: 24px; }
  .sv-display { font-size: 34px; letter-spacing: -0.5px; }
  .sv-title { font-size: 26px; }
  .sv-stats { grid-template-columns: 1fr 1fr; gap: 12px; }
  .sv-stats > :nth-child(n+3) { display: none; }
  .sv-stat-label { font-size: 12px; }
  .sv-stat-value { font-size: 26px; }
  .sv-actions { grid-template-columns: 1fr; gap: 12px; }
  .sv-action { padding: 20px; }
  .sv-action .sv-btn { width: 100%; }
  .sv-resources { grid-template-columns: 1fr; gap: 0; border: 1px solid var(--hairline); border-radius: var(--sv-card-r); overflow: hidden; }
  .sv-res { flex-direction: row; align-items: center; justify-content: space-between; border: 0; border-radius: 0; border-bottom: 1px solid var(--hairline); padding: 16px; }
  .sv-res:last-child { border-bottom: 0; }
  .sv-res p { display: none; }
  .sv-res h3 { font-size: 15px; }
  .sv-titlebar, .sv-ticket-head { flex-direction: column; align-items: flex-start; }
  .sv-titlebar .sv-btn { width: 100%; }
  .sv-filter { min-width: 100%; }
  .sv-form-actions { flex-direction: column; align-items: stretch; }
  .sv-form-actions .sv-btn { width: 100%; }
  .sv-signin { padding: 24px; }
  .sv-footer { flex-direction: column; padding: 28px 20px; }
  .sv-footer-links { gap: 16px; }
}

/* Details panel fields (the request form fields come from the support desk configuration) */
.sv-step-panel { display: flex; flex-direction: column; gap: 18px; }
.sv-section { display: block; font-size: 12px; font-weight: 600; color: var(--ink-3); letter-spacing: 0.6px; text-transform: uppercase; padding-top: 8px; border-top: 1px solid var(--hairline); }
.sv-help { color: var(--ink-3); font-size: 12px; margin-top: 6px; }
.sv-error { color: var(--crit); font-size: 12px; }
.sv-error:empty { display: none; }
.sv-field.sv-check { height: auto; }
.sv-field.sv-check { display: flex; align-items: flex-start; }
.sv-field.sv-check label { display: flex; justify-content: flex-start; width: 100%; align-items: center; gap: 8px; margin: 0; color: var(--ink-2); }
input[type="checkbox"] { width: 16px; height: 16px; margin: 0; accent-color: var(--accent); }
.sv-rte { border: 1px solid var(--hairline-strong); border-radius: var(--sv-r); background: var(--s2); overflow: hidden; }
.sv-rte:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.sv-rte-bar { display: flex; flex-wrap: wrap; gap: 2px; padding: 6px; border-bottom: 1px solid var(--hairline); background: var(--s1); }
.sv-rte-btn { background: transparent; border: 0; color: var(--ink-2); border-radius: 6px; min-width: 28px; height: 28px; font: 500 12px "Geist", sans-serif; cursor: pointer; }
.sv-rte-btn:hover { background: var(--s3); color: var(--ink); }
.sv-rte-sep { width: 1px; background: var(--hairline); margin: 4px 4px; }
.sv-rte-area { min-height: 140px; padding: 10px 12px; color: var(--ink); outline: none; }
.sv-sev-levels { color: var(--ink-2); font-size: 13px; }
.sv-sev-levels summary { cursor: pointer; color: var(--accent); }
.sv-note { color: var(--ink-3); font-size: 13px; }
.sv-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 16px; }
.sv-sort { background: none; border: 0; color: inherit; font: inherit; cursor: pointer; padding: 0; }

/* INSIGHTS-207: first paint is a sized skeleton, never bare text; the user area and nav wait for the first view. */
.sv-booting .sv-user, .sv-booting .sv-nav { visibility: hidden; }
.sv-boot { display: grid; gap: 16px; max-width: 960px; }
.sv-boot-bar { height: 28px; width: 60%; border-radius: 8px; background: var(--s2); }
.sv-boot-bar.short { width: 35%; height: 18px; }
.sv-boot-card { height: 180px; border-radius: 12px; background: var(--s1); }
.sv-logo { background: var(--canvas); border-radius: 6px; }
/* INSIGHTS-209: one chat button on every signed-in page when chat is configured. */
.sv-chat-fab { position: fixed; right: 24px; bottom: 24px; z-index: 50; display: inline-flex; align-items: center; gap: 8px; padding: 12px 18px; border-radius: 999px; background: var(--accent); color: var(--accent-ink); font-weight: 600; text-decoration: none; border: 1px solid var(--hairline); }
.sv-chat-fab:focus-visible { outline: 2px solid var(--ink); outline-offset: 2px; }

/* INSIGHTS-219: public support home */
.sv-search { display: flex; gap: 8px; max-width: 640px; }
.sv-search input { flex: 1; min-width: 0; padding: 10px 12px; border-radius: 8px; border: 1px solid var(--s2); font: inherit; }
.sv-contact-list { margin: 8px 0 12px; padding-left: 18px; }
.sv-legal-links { display: flex; gap: 16px; flex-wrap: wrap; margin-top: 24px; }